Boiler Room Scams

Protecting Your Investment From Share Register Fraud

Over the last few years a number of companies have become aware that their shareholders have received unsolicited phone calls or correspondence concerning investment matters.

These are typically from brokers who target existing shareholders offering to sell what often turn out to be worthless or high risk shares in US or UK investments. They can be extremely persuasive and very persistent.

Shareholders are advised to be very wary of any unsolicited advice, offers to buy shares at a discount or offers of free company reports.

If you receive any unsolicited investment advice: 

  • Make sure you get the correct name of the person and organisation
  • Check that they are properly authorised by the FCA before getting involved. You can check at
  • Report the matter to the FCA by completing an online form at
  • Inform Computershare on +44 (0)370 707 1679.

Tips on protecting your shareholding

  • Ensure that all your certificates are kept in a safe place or hold your shares electronically in CREST via a nominee.
  • Keep all correspondence from Computershare in a safe place, or destroy correspondence by shredding it
  • If you change address inform Computershare. If you receive a letter from Computershare regarding a change of address and you have not recently moved, contact them immediately.
  • Know when the dividends are paid and consider having your dividend paid directly into your bank. If you change your bank account, inform Computershare of the details of your new account. Respond to any letters Computershare send to you about this.
  • If you are buying or selling shares, only deal with brokers registered in the UK or in your country of residence

Change of address and bank mandate security

Informa’s Registrar will not register a change of address or change of Bank Mandate instructions unless in writing and signed by the shareholder.  They will take any other measures they feel reasonable to protect shareholders from fraudsters.