I joined Informa in 2012 by way of its acquisition of Sagient, a provider of intelligence on pharmaceuticals and medical devices. My career began years earlier when Sagient was a small independent company. I was initially responsible for data research and content creation for BioMedTracker, progressing to work on content planning, consulting projects and eventually team management. Beginning in Content gave me an understanding of our products, the industry and client needs: a solid foundation as I advanced in my career.
Since being integrated into Business Intelligence’s Pharma vertical, my role has developed and I’ve taken on new responsibilities. In the last year, I’ve been given two new products to oversee – Medtrack and MedDeviceTracker – and I focus increasingly on strategic planning and operations.
Part of my role is also to grow and develop staff, and it’s been rewarding to see individuals achieve their goals. I also serve as a bridge, building connections between my team, other Informa colleagues and our clients. Much of the success we’ve experienced is due to our attentive customer service and philosophy of working closely with clients to create products they need. Year-on-year clients give us consistently high customer satisfaction scores. It validates the work we do and creates a sense of pride in what we deliver.