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Vacancies

Showing 1 to 10 of 60 Results

Senior Analyst – Research

9 hours ago

Sector: Research/Analyst/Forecasting

Location: Home Worker

Informa Agribusiness Intelligence is currently seeking a Senior Analyst – Research to join its team and report into the Senior VP – Research. This is a virtual role. Doyle Trading Consultants, LLC (DTC), part of the Informa Group, is a highly respected provider of market information and analysis on the coal industry and the energy market. This role is central to DTC's rapid and accurate provision of news, information and analysis of the coal, steel and energy sectors.

Region: Americas

Country: USA

Division: Business Intelligence

Team: Agribusiness Intelligence

Closing date: 21 Aug 2017

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Senior Information Security Officer

15 hours ago

Sector: IT

Location: Christchurch Court

Informa Business Intelligence (BI), part of the FTSE 100 Informa Group, is looking for a highly skilled Information Security expert with experience in public cloud security to join our London office a Senior Information Officer.   Acting as BI’s Information Security practitioner, you would be responsible for applying security polices set at an Informa Group level and will drive their application, adoption and measurement within BI.

Region: Europe

Country: UK

Division: Business Intelligence

Team: IT

Closing date: 28 Jul 2017

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Service Desk Analyst

21 hours ago

Sector: IT

Location: China-Chengdu

Enterprise Technology Services (ETS) supports 4 market-facing divisions that together represent c£1.1 billion revenue. The business is enjoying an exciting period of growth, largely through several high profile acquisitions and organic growth. Over the last 12 months, the focus has been to improve IT service delivery to the business and the effective management of strategic vendors and third party service providers, to deliver the best service possible. To drive greater development, efficiencies and synergies within the IT provision.

 

ETS encapsulates a broad range of hosting, network, application and IT support disciplines, in order to provide our customers with high quality value added IT services. Using a hybrid of industry best practices, known internally as the Technology Minimum Expected Practices (TMEP’s), as a framework for the provision of IT services, ETS offers high availability services, monitoring and reporting as an integral IT service delivery partner for Informa, aligned to common business goals. 

 

This role is part of the Service Desk team that is responsible for providing effective day-to-day delivery of first line support services and functions. The Service Desk Team is expected to resolve calls and requests in accordance with defined Service levels; liaise with staff and support teams to ensure the timely resolution of incidents and requests.

Key responsibilities:

  •  Provide Hands on / remote—1st level support for IT operational issues.
  • Ensure all incidents are logged in Service desk tool.
  • Updating incident and service request in a timely manner.
  • Helpdesk Functions & Tele Communications.
  • Providing ad-hoc user support and training for supported software / applications.
  • Receive, analyse and record all requests in line with established systems and procedures, ensuring that all customers are dealt with in a speedy, effective, efficient and courteous manner keeping them informed as to progress of any requests.
  • Be familiar with systems, processes, applications, etc. used within the Service Desk; where necessary training and assistance are provided.
  • Ensure good communication and ensure that all information given is up to date, accurate and appropriate.
  • Maintain and develop the Informa Knowledge Centre function and ensure the performance is continually monitored and recorded for evaluation and development.
  • Maintain, update, and make available, full documentation for installed/updated Hardware, software and configuration items within in-house Knowledge centre.

Key Priorities

  • Ensure Customer Satisfaction are achieved by Service Desk team.
  • To work closely with Service Desk, Support Desk and other IT teams across the Global Support division to ensure TMEP requirements are met.
  • Monitor the Service Now queue for IT Service Desk and ensuring all incidents and requests are accepted and responded to in line with SLA.
  • Receive, analyse and record all requests in line with established systems and procedures, ensuring all customers are responded effectively, efficiently and in courteous manner keeping them informed as to progress of any request.
  • Be familiar with systems, services, processes, etc. used within the Service Desk where necessary, provided in Service Desk training on these systems.

Technical Duties

  • Provide on-site and/or remote—1st level support for IT operational issues.
  • Ensure all incidents are logged in Service Desk tool - ServiceNow.
  • Excellent customer service and communication skills.
  • Quick to grasp and provide timely resolutions.
  • To improve self on receiving constructive criticism from Line Manager.
  • Work towards achieving timely updates and reports.
  • Passionate about learning new technologies and improving services and support for the region.

Knowledge

  • Windows 7 /10 / (Mac OS – advantage)
  • Basic Office 365 – Exchange Email System
  • Microsoft Office 2013 / 2016
  • Basic Network Connectivity – TCP/IP / Wireless
  • Basic Mobile Device Support (including Smart phones and Iphone/Ipad support)
  • MDT / File & Print Server/ Network Shares
  • Software Center / SCCM (Software Center Configuration Manager)
  • Basic experience of working on desktops and laptops (Dell / MAC machines)
  • Basic knowledge of MS Windows 7/10.
  • Basic knowledge of User Accounts / Security Group / Distribution List in Windows Active Directory
  • Cisco Call Manager – CUCM
  • Knowledge of ITIL/ITIL v3 Foundation/ITSM
  • Experience of using Service Management tools (ServiceNow experience would be an advantage)

Skills & Abilities

  • Communications skills in English are required.
  • Ability to pro-actively seek solutions to problems.
  • Must be flexible and able to work or attend meetings beyond out of business hours if required.
  • Able to work under pressure.
  • Possess customer service skills.
  • Good interpersonal skills.
  • Good understanding of IT within a corporate environment, especially across a 1st line support function.

Region: Asia

Country: China

Division: Global Support

Team: IT

Closing date: 31 Aug 2017

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Billings Specialist

21 hours ago

Sector: Finance

Location: China- Guangzhou

The purpose of this role is to ensure the timely and accurate order entry, invoicing and revenue recognition for Informa sales transactions.

This role requires excellent communication, meticulous attention to detail and practical skills 

You must ensure that all company policies are adhered to and that specific duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.

Key Responsibilities

The Billings Specialist is expected to assume the following key responsibilities plus any other reasonable duties as required:

  • Execute the billing procedures and processes
  • Review client contracts and applications
  • Maintain quality control of order entry
  • Ensure revenue recognition is following group policy
  • Monitor and reconcile deferred revenue accounts
  • Perform month end close process
  • Complete and maintain online billing submissions and accounts, vendor form requests and insurance certification requests
  • Address and resolve client invoicing issues
  • Facilitate and assist in resolving requests presented from the front office colleagues, clients, management and sales colleagues in a timely manner
  • Perform other duties as required based on business needs

People Management Responsibilities

  • General duty of care to colleagues
  • Work collaboratively across teams/businesses
  • Act as a role model to others
  • Provide help and a buddy system to other members of the team depending upon your level (SSC Specific)

Skills & Abilities

  • Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
  • Proficient skills in Excel, Word and Outlook are essential
  • Remain approachable under pressure
  • Knowledge and ability to use relevant internal systems
  • Act with integrity, tact and diplomacy
  • Work as part of a team
  • Ability to complete a variety of related tasks
  • Pro-actively solve problems
  • Excellent Customer Service skills
  • Good time management skills
  • Ability to be flexible within role
  • Excellent oral and written communication skills

Knowledge & Qualifications

  • Good knowledge and understanding of all Billings processes within your area
  • A thorough knowledge of SAP system preferable

Region: Asia

Country: China

Division: Global Support

Team: Group Finance

Closing date: 22 Jun 2017

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Channel Manager

21 Jun 2017

Sector: Sales/SPEX

Location: London

Primal Pictures, part of Informa Business Intelligence, is currently looking for a Regional Channel Manager to drive sales and achieve profitable growth across the EMEA region.

Primal Pictures is the world’s most medically accurate and detailed 3D graphic rendering of human anatomy. With benchmark anatomy, physiology and clinical content we are widely accepted as the best in class and used by thousands of health science educators, students and practitioners worldwide to teach, learn and practice. Primal Pictures 3D anatomy model, built using real scan data from the visible human project, has been carefully segmented to create an unparalleled level of detail and accuracy. All of the content within this program has been verified by qualified anatomists and by a team of external experts for each body area.

Region: Europe

Country: UK

Division: Business Intelligence

Team: Primal Pictures, Pharma Intelligence

Closing date: 28 Jul 2017

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Operations Manager

20 Jun 2017

Sector: Operations and Events

Location: London

POSITION SUMMARY:
Dynamic opportunity to join the Aviation Week Network events group. Be a leading member of the operations team that puts on 10-15 events annually, from 150 person conferences to tradeshows for 13,000 attendees. The Operations Manager will deliver a programme of worldwide events, project managing all logistical aspects, and be the lead operations contact for the London team. Applicants must have a proven track record of event production in a B2B commercial environment and working with a global audience of suppliers and customers. The role will help support growth and revenue goals and work directly with senior level leadership. Aviation Week are looking for a strategic operations manager who can take the portfolio to the next level and at the same time coordinate with other departments to support the business goals of the group.


Responsibilities include:
• To project manage, plan and organize all logistical aspects of each assigned event

• To manage supplier research, contract negotiation and delivery

• To be responsible for event budget day-to-day management and financial reconciliation

• To deliver stakeholder and sponsor services, once contracts have been signed, including after-sales support and communication pertaining to their attendance at events

• To deliver events on-time and to budget and to seek to continuously improve event delivery

• To manage the customer services inbox, responding to all enquiries in a timely manner

• To be responsible for speaker liaison and management

• To produce event documentation, signage and branding with 100% accuracy

• To manage and oversee onsite delivery of suppliers, staff and participants

• To be responsible for managing and training any freelance/temporary members of the operations team

• To work with other departments to ensure all processes are efficient and effective as possible, suggesting new processes where necessary

• To work with the senior management team to enhance the product and service offering across the portfolio to maintain market leadership

Knowledge, Skills, Ability/Competencies

At least 3 years of experience in exhibition and/or conference project management, preferably in a B2B commercial environment
• Considerable expertise of event logistics and planning, validating strong negotiation skills, strategic input and effective leadership

• Proven success in managing external suppliers on international events

• Track record of working with a global audience of sponsors, speakers and attendees

• Ability to successfully manage peers, managers and temporary staff

• Experience of working to, and with, a budget

• Strong administrative skills and ability to self-organise

• Ability to prioritise tasks and multitask

• Experience of problem solving

• A willingness to travel

• IOSH and First Aid Certificate a plus

• Interest in aerospace/aviation a plus

ABOUT OUR COMPANY

Serving over 1.2 million professionals in 185 countries, Aviation Week Network, a division of Informa, is the largest information and services provider to the global commercial, defence, maintenance/repair/overhaul (MRO), space and business aviation communities and plays a critical role in connecting industry professionals worldwide. Aviation Week Network’s event portfolio includes conferences, award ceremonies, exhibitions, symposiums and roundtables produced by ATW, Aviation Week Network, MRONetwork and SpeedNews. Our portfolio serves the global civil and military air transport community with the most reliable business, technical and operational news and analysis. We provide the industry with access to leading speakers, professional briefings, aviation forecasts and deliveries, and best practices.

Region: Europe

Country: UK

Division: Global Exhibitions

Team: Aviation

Closing date: 03 Jul 2017

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Benefits Advisor

20 Jun 2017

Sector: HR

Location: Colchester, Essex, UK

Informa is looking for a Benefits Advisor on a six-month fixed term contract, based in Global Business Services HR Team in Colchester, Essex. The primary focus of the Benefits Advisor is support the Global Benefit Manager in the running of the UK Benefits portfolio.  The Advisor act as the second line of support for benefits supporting the Benefits Administrator and divisional HR teams as a point of escalation. The Benefits Advisor carries out generalist activities within the Benefits Team, with matters such as benefits reporting, system maintenance and ad-hoc duties. Previous benefits experience is essential. To apply, please submit a covering letter and CV, outlining your key skills, salary expectations, and relevant experience to RecruitmentGlobalSupportUK@informa.com

Region: Europe

Country: UK

Division: Global Support

Team: Global Support HR

Closing date: 30 Jun 2017

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Product Manager

19 Jun 2017

Sector: Research/Analyst/Forecasting

Location: East Coast, USA

Informa Business Intelligence (BI) is looking for an ambitious and seasoned Product Manager to join our Pharma Intelligence division.  Reporting into the Head of Product Management for Pharma Intelligence Clinical, R&D and Regulatory audiences, the Product Manager will apply the Pragmatic MarketingTM framework to develop a deep understanding of our customers, their market problems, and how we solve them.  They will be responsible for managing our products with a 12-18 month horizon, developing and delivering commercial plans to achieve product success.

Region: Americas

Country: USA

Division: Business Intelligence

Team: Pharma

Closing date: 28 Jul 2017

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Marketing Manager - Egypt

19 Jun 2017

Sector: Marketing/Promotion

Location: Cairo

Job Purpose:

To ensure exhibition(s) and related products are marketed effectively.

Region: Africa

Country: Egypt

Division: Global Exhibitions

Team: Marketing

Closing date: 18 Jul 2017

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Sales Manger

16 Jun 2017

Sector: Sales/SPEX

Location: London

TBI are looking for a passionate Sales Manager to join them, in a high-profile and diverse role. Taking complete ownership of the title, the Sales Manager will enjoy an international client base and the opportunity to identify and nurture strategic sales opportunities. A tenacious attitude is required to sell across a range of integrated marketing solutions including, but not limited to: online and print advertising, sponsorship and table sales at the Content Innovation Awards, video interviews and bespoke event sponsorship. 

Region: Europe

Country: UK

Division: Knowledge & Networking

Team: Media Mags / TBI

Closing date: 14 Jul 2017

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